Wifi - Internet not working

vor 5 Jahren

Hello,

 

My internet connection does not seem to work since morning. Could you please help ?

Thanks,

Sneha

464

5

  • vor 5 Jahren

    @Sneha 

     

    Welcome to the Community - I'm sorry but "Internet is not working" does not allow

    real help, since all necessary informations are missing:

     

    - The type of your router, also its installed firmware-version

    - logfile of your router showing messages

    - Do you use Powerline equipment or not?

    - your tariff and confirmed speed of your line

     

    0

  • vor 5 Jahren

    Hello @Sneha and welcome to our community.

    Would you mind answering the questions @Gelöschter Nutzer asked?

    Kind regards
    Nico B.

    3

    Antwort

    von

    vor 5 Jahren

    @Nico B. 

     

    Möglicherweise wird wieder mal "WLAN" mit "Internet" verwechselt - "Wifi" bedeutet bekanntlich "WLAN",

    und zwar "im Volksmund".

    Antwort

    von

    vor 5 Jahren

    Hi,

     

    Yes WLAN does not work. I see the Status and WLAN lights are turned on and are white. Could you please help ?

     

    Antwort

    von

    vor 5 Jahren

    @Sneha,

    you already opened up a ticket yesterday at about 3 o'clock in the afternoon.
    There will be a technician heading your way, to fix the issue.

    Kind regards Nico B.

    Uneingeloggter Nutzer

    Antwort

    von

Uneingeloggter Nutzer

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