Solved

magenta app

7 months ago

Seit dem neuen Update sehe ich auf der Startseite von der Magenta App nicht mehr den Mobilfunkvertrag meiner Frau und mein Festnetz Vertrag nicht mehr, kann somit auch nicht den Bonus für meine Frau Buchen. 

Dann kann ich über die Magenta App auch nicht mehr meine Rechnungen einsehen, im Gegenteil, dort wird mir angezeigt dass ich keinen Mobilfunkvertrag oder Festnetzvertrag habe.

Wenn ich Verträge hinzufügen möchte und den Bestätigungscode eingebe, bekomme ich eine Fehlermeldung.

Entweder verstehe ich die neue App nicht, hat vorher alles einwandfrei funktioniert oder da ist irgendwo ein Fehler drin.

Ich hoffe ihr könnt mir da helfen.

90

3

  • Accepted Solution

    accepted by

    7 months ago

    Hallo @Sprinter66  ,

    ich würde die App deinstallieren, das Smartphone neu starten, die App wieder installieren.

    Viele Grüße,

     Coole Katze 

    1

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    from

    7 months ago

    Danke, hat funktioniert, ich kann wieder alles sehen.

     




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