Status of a glass fibre connection order

Question

Hello @Telekom hilft Team , I am an existing telekom internet customer. Recently a technician from Telekom came to my house and asked for some details for converting my existing connection to glass fiber. I provided the same. I received a callback from Telekom customer service team and later an order number via email. After that I received no further communication about that conversion order. Could you please help me to know the status of the order. I would like to receive a callback in English. Requesting your help. Thank you very much.

Ferdi A. · Answer

You have got this Mail with 'Bestätigung ihrer Glasfaser-Bestellung'If you scroll a little bit you will find this pink buttonJust click on it and there is further information. Do you know if there is already a fiber-connection in your room?Do you know if there is already a fiber-connection in the basement?Do you know if there is already a fiber-connection in your street?Maybe the whole fiber-connection is under construction.Depending on the state of the fiber-connection there ist a timetable between some days and some years.

raghu12 · Answer

Dear @Khaled A. , I did not receive any call yesterday. Is it possible for a call today after 7 PM?Thank you.

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