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How do I find out which MagentaTV version I have?Incorrect August charges & missing refunds for two contracts after cancellation
1 month ago
Hello Telekom Support Team,
I am writing to urgently resolve a billing issue regarding two separate contracts that were created under my account. Both contracts were officially cancelled, and I have my written cancellation confirmations (Kündigungsbestätigungen) ready.
Despite this, your system is causing major issues:
- Double/Incorrect Billing: I am being incorrectly billed for August across these contracts, and I am being charged multiple times.
- Missing Refunds: I have still not received my overpaid refunds from the previous month (July) for these contracts.
- Request: Please check both of my contract Deleted,Deleted 2 @HARTMUTIX files cancel all incorrect August charges, issue proper final corrections (Schlussrechnungen) for both, and refund my total credit balance directly to my account.
I have added my customer details to my forum profile so you can look up both contracts privately.
##########
Please numbers into Profile .Datenschutz hart@HARTMUTIX
Note:
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1 month ago
to which date is the "Kündigungsbestätigung" dated?
If the cancellation date is not yet arrived then you will receive refund of the overpaid for this month.
Why would you get Refunds for last month?
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1 month ago
To clarify, I cancelled both contracts within the legal 14-day withdrawal period (Widerruf).
Because this was a legal Widerruf, the contracts are completely void, and any charges or automated bills for August are incorrect. Furthermore, I am owed a refund for what was improperly taken or billed.
Please check my account under this legal withdrawal status and clear all charges. Thank you!
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1 month ago
Hi @Nilanjana Saha,
and thank you for the pleasant call. So, as already said:
You got an email from the 27th July which states, that you may withdraw from your contract. But to do, you need to cancel the cancellation of the contract in your customer center.
To do so, login your customer center, click on the MagentaTV Flex, and then you can cancel the cancellation.
Please tell me as soon as that is done, so I can cancel the contract and start the refund.
Sincerely,
Johannes P.
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1 month ago
Hi @Johannes P.
Just to double-check, once I undo the cancellation, it won't automatically charge me, right? You will manually process the withdrawal right after?
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1 month ago
Hi @Nilanjana Saha,
yes, I will do it manually right after that or tomorrow if it gets too late today. 🙂
Sincerely,
Johannes P.
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