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Accepted Solution
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3 months ago
@katie.aggelakou
the newer App "MagentaTV" ist only for peaple with access rights for the MagentaTV 2.0 Plattform.
Peaple with curently access rights for MagentaTV 1.0 platform normally have no access rights for MagentaTV 2.0., and peaple with curently access rights for MagentaTV 2.0 platform have no access rights for MagentaTV 1.0.
MagentaTV 1.0 and MagentaTV 2.0 are different and seperate MagentaTV platforms.
Try to login in the older app MagentaTV 1.0. And then try to play LiveTV in that app. If this is working, then you have now nothing access rights for MagentaTV 2.0. And then the newer App cannot work now with your login, because your login has only access rights for MagentaTV 1.0, and not for MagentaTV 2.0.
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3 months ago
I think I understood what you said.
We received a call from the Helpline and now it works.
Thank you so much for the input. :)
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3 months ago
Hi @katie.aggelakou.
Thanks for the nice conversation. I'm glad that it works now.
Drop me a line if I can do anything else for you.
Kind regards,
Martin Bo.
0
3 months ago
@Martin Bo.
hatte sie, wie von mir vermutet, tatsächlich zunächst die falsche App (andere MagentaTV App) verwendet, oder wurden bei der Eingabe des Login die falschen Daten verwendet?
Falls andere Login-Kombi notwendig war, sollte man bei meiner vorherigen Antwort nämlich dann die Lösungsmarkierung wieder entfernen.
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