HOTSPOT - PREPAID Magenta Mobile Prepaid M

Question

Hi,  I bought and received the sim card at home with PREPAID Magenta Mobile Prepaid M where show me that I had TELEKOM HOTSPOT access, I tried everything, connect through the Android app, I get the SMS back with the code but just does not work.After the app open show me that I don't have HOTSPOT access and I need to request.  I also tried send a SMS to 9526 with text messsage 'OPEN' without success. Information that show on Telekom website. I had make 1 try call to 0800-330-1080 where I waited for over 30 minutes !!! ... and nobody answered it !!!!!!!!!!!!!!I am on my second call and I will leave the damn thing on now for 1 hour...   Just a nightmare ...

Carolin L. · Answer

Hello and welcome to the community, @andrenvillela.Please enter your contact details once and then send me a short feedback.I will then be happy to contact you.Kind regardsCarolin K.

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