Gelöst
Accidentally signed a Haustür Vertrag
vor einem Jahr
Hi everyone,
I commented on a post about this yesterday but I will also make one here and so sorry for posting in english but it's the best way I can describe what happened.
Yesterday two Ranger employees knocked on my door telling me about changing the line connections to the building. They were quite aggressive and I unfortunately gave my IBAN number and signed on their tablet. I have received a "vorvertraglichen Pflichtinformationen" PDF file per SMS. I have not received any "Auftragsbestätigung" yet so I don't have any Kundennummer or Auftragsnummer. I also sent a message to the salesperson requesting that he send me a Widerrufsformular to cancel the abgeschlossener Vertrag. He told me he will send it per Email today as yesterday was not possible. Unfortunately I don't trust his words. I have also sent an email to widerruf@telekom.de with the Muster-Widerrufformular from the vorvertraglichen Pflichtinfo PDF (with a different email address). Could anyone please help me with this?
Also I will be travelling away in tomorrow for 3 weeks so I cannot wait for this Auftragsbestätigung to arrive.
Thank you in advance.
(If you need the vorvertraglichen Pflichtinformationen or any information, I can send it as well)
Best Regards
Dave
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vor einem Jahr
Fill your profil here..with telefonnumber and times for making telefoncalling...
.and know your IBAN for identification..
A teamie will help you..
Sorry for ugly english..ist 50 years ago in school..
5
Antwort
von
vor einem Jahr
Hi,
Thank you. I have completed it.
(Edit) Would it be fine if I gave the first 2 and last 6 digits of my IBAN number? I don't usually give the whole number for security purposes.
Thanks again.
Dave
Antwort
von
vor einem Jahr
Would it be fine if I gave the first 2 and last 6 digits of my IBAN number? I don't usually give the whole number for security purposes.
No need to give that at all, this is used in phone calls only.
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von
vor einem Jahr
Oh alright. Thanks.
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vor einem Jahr
However, in the meantime, what should I do to make sure that my current Internetanbieter doesn't cancel/transfer my contract to Telekom?
(EDIT) I forgot to mention that I haven't received any confirmation from widerruf@telekom.de that they have received my Email to them.
Thanks,
Dave
6
Antwort
von
vor einem Jahr
However, in the meantime, what should I do to make sure that my current Internetanbieter doesn't cancel/transfer my contract to Telekom?
However, in the meantime, what should I do to make sure that my current Internetanbieter doesn't cancel/transfer my contract to Telekom?
Connect your current provider and let him set a lock against transfer of your numbers/line to another ISP .
Antwort
von
vor einem Jahr
How would I say that auf Deutsch? Should I say Können Sie bitte eine Sperre für die Leitungs-/Rufnummernübertragung zu einem anderen ISP setzen? Sorry. I can speak german but when it comes to technical terms I will be lost.
Thanks.
Antwort
von
vor einem Jahr
How would I say that auf Deutsch? Should I say Können Sie bitte eine Sperre für die Leitungs-/Rufnummernübertragung zu einem anderen ISP setzen? Sorry. I can speak german but when it comes to technical terms I will be lost.
How would I say that auf Deutsch? Should I say Können Sie bitte eine Sperre für die Leitungs-/Rufnummernübertragung zu einem anderen ISP setzen? Sorry. I can speak german but when it comes to technical terms I will be lost.
The easiest way is to use deepl.com. If you copy „Can you please set a block for the line/number transfer to another ISP ?“ you will get exactly your german sentence above. Ok, this was easy, because I use your words for a translation to English. But you can translate the results of a translation back to own language as a test.
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vor einem Jahr
And so
@Sven Ö.
its making Ping without Pong
at Sven
@evademe30
3
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von
vor einem Jahr
Good evening @evademe30 and thank you for the nice call. The order is already cancelled and if you need any further support, just let me know.
Kind regards Sven Ö.
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von
vor einem Jahr
Good evening @Sven Ö. Thank you so much for the call as well. And thank you to everyone for your help! 😁
Best regards
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von
vor einem Jahr
You're welcome and have a great weekend. 🤗
Kind regards Sven Ö.
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Akzeptierte Lösung
akzeptiert von
vor einem Jahr
Good evening @evademe30 and thank you for the nice call. The order is already cancelled and if you need any further support, just let me know.
Kind regards Sven Ö.
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