Gelöst
Accidentally signed a Haustür Vertrag
vor einem Jahr
Hi everyone,
I commented on a post about this yesterday but I will also make one here and so sorry for posting in english but it's the best way I can describe what happened.
Yesterday two Ranger employees knocked on my door telling me about changing the line connections to the building. They were quite aggressive and I unfortunately gave my IBAN number and signed on their tablet. I have received a "vorvertraglichen Pflichtinformationen" PDF file per SMS. I have not received any "Auftragsbestätigung" yet so I don't have any Kundennummer or Auftragsnummer. I also sent a message to the salesperson requesting that he send me a Widerrufsformular to cancel the abgeschlossener Vertrag. He told me he will send it per Email today as yesterday was not possible. Unfortunately I don't trust his words. I have also sent an email to widerruf@telekom.de with the Muster-Widerrufformular from the vorvertraglichen Pflichtinfo PDF (with a different email address). Could anyone please help me with this?
Also I will be travelling away in tomorrow for 3 weeks so I cannot wait for this Auftragsbestätigung to arrive.
Thank you in advance.
(If you need the vorvertraglichen Pflichtinformationen or any information, I can send it as well)
Best Regards
Dave
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vor einem Jahr
Fill your profil here..with telefonnumber and times for making telefoncalling...
.and know your IBAN for identification..
A teamie will help you..
Sorry for ugly english..ist 50 years ago in school..
5
Antwort
von
vor einem Jahr
Hi,
Thank you. I have completed it.
(Edit) Would it be fine if I gave the first 2 and last 6 digits of my IBAN number? I don't usually give the whole number for security purposes.
Thanks again.
Dave
Antwort
von
vor einem Jahr
Would it be fine if I gave the first 2 and last 6 digits of my IBAN number? I don't usually give the whole number for security purposes.
No need to give that at all, this is used in phone calls only.
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von
vor einem Jahr
Oh alright. Thanks.
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vor einem Jahr
However, in the meantime, what should I do to make sure that my current Internetanbieter doesn't cancel/transfer my contract to Telekom?
(EDIT) I forgot to mention that I haven't received any confirmation from widerruf@telekom.de that they have received my Email to them.
Thanks,
Dave
6
Antwort
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vor einem Jahr
Thanks again!
Antwort
von
vor einem Jahr
Good evening @evademe30 and sorry for the late response and welcome to the Telekom hilft Community.
You wrote in your profile, that you are not available for a phone call on the 13th and 14th December because of your flight. I'll try to arrange a callback for the 15th December.
Kind regards Sven Ö.
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von
vor einem Jahr
Hi Sven,
That would be great. Thanks! I have updated my availability in my profile.
Thank you again.
Kind regards
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vor einem Jahr
And so
@Sven Ö.
its making Ping without Pong
at Sven
@evademe30
3
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von
vor einem Jahr
Good evening @evademe30 and thank you for the nice call. The order is already cancelled and if you need any further support, just let me know.
Kind regards Sven Ö.
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von
vor einem Jahr
Good evening @Sven Ö. Thank you so much for the call as well. And thank you to everyone for your help! 😁
Best regards
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von
vor einem Jahr
You're welcome and have a great weekend. 🤗
Kind regards Sven Ö.
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Akzeptierte Lösung
akzeptiert von
vor einem Jahr
Good evening @evademe30 and thank you for the nice call. The order is already cancelled and if you need any further support, just let me know.
Kind regards Sven Ö.
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