I signed up for MagentaZuhause M Flex but got no email about the contract

vor 9 Stunden

As I mentioned above, I signed up for the internet tariff on October 30th, but until now I haven't received any email yet. Even though, the order was appeared in my account center. Yesterday, I contacted an agent and she told me that I would receive the email in 1-6 hours but apparently nothing showed up. 

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    • vor 9 Stunden

      It takes typically up two weeks until an order confirmation is sent.

      If applied yesterday then best result that might be expected is a confirmation that the order has been received. And that is what the agent was referring to. I recommend to wait few additional hours of daytime work.

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    • vor 5 Stunden

      @HlinhLe could you check again? The confirmation should have reached you by now.

       

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