Need help in English with DSL Contract signed in store

vor 2 Stunden

I recently moved to a new place and wanted to get wifi and found a Telekom clerk at Saturn and signed a DSL contract over there after being told that if I changed my mind I have 2 weeks to cancel.  I have yet to receive the router or have the wifi setup and wanted to cancel and when I want back I was told I could not cancel as it was signed in store. The person mentioned I could try contacting support, but they need my customer number which isn't on the invoice I got and haven't recieved anything in the mail. What can I do now? Thanks in advance.

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vor 47 Minuten

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    • vor 47 Minuten

      Hello @SkeletonKey and welcome to the Community.

       

      I'm happy to help and check the available options for you in this case. Please go ahead and complete your profile.

      Kind regards

      Malte

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