Edit to clarify this: This complaint is about an email notification I received on registration for a Telekom contract that I never knew about.

It has been four days and I am going to the police today to report this issue as Identity theft or not allowing me to withdraw from such agreement within my legal rights. It's just 4 days (since 31.10.2024) since I got the email of the registration and I have been fighting it with no result.

Immediately I got the email on the 31st of October I submitted a request to terminate it but telekom is being very shady about the whole thing. they said they can't cancel it because I signed up for it at a telephone store. I told them I have been home all day and did not go to any telephone store but they insist I go to the 3rd party to cancel it, I don't know any third party and I tried asking them to at least give me information on which thrid party or proof I signed the contract so I can go to the place myself  then no response. The next response I get is an automated email that they cannot respond to my inquiry like this that I need to speak with them on a call. 
I finally got to call them today and the first guy I spoke with cut the call on me less than 2 minutes into the converstaion (after waiting on the line for like 7 minutes already). I was upset but tried to call again and after 20 mins waiting the line just disconnect, I guess they expect me to start again.