Dear community,
I apologize for writing in English. unfortunately my German is not great.
I switched from Vodafone to Telekom after the end of Vodafone contract. However, I had cancelled my Vodafone contract. My contract with Vodafone ends on 13.08.2024. During the signing contract process, I had all the information including my DSL number added to the information. I also uploaded the contract cancellation document for smooth transition.
Today, I received a text message that my Telekom connection will be setup on 26.08.2024. I was hoping for a earlier setup as internet as home is important for me and my family. Is there anything that could be done so that I can have internet earlier.
Thank you for your help.
vor einem Jahr
Hi @mydsl ,
welcome to the Telekom hilft Community.
You have already filled out your profiled so the Telekom team here can contact you. They do speak English.
Sometimes it takes a little while until they come to a specific thread here. You could already provide time slots that are good for a call - ideally large time slots. You can post the time slots here but please do not post personal information.
Best wishes,
Coole Katze
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vor einem Jahr
Good evening @mydsl,
I'd gladly assist you and I'm happy that you found your way here.
If it suits you, I'll call you on Monday about noon.
Please let me know if you prefer a different timeframe for our call.
Kind regards
Louisa
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