I registered online for Magneta"L" on 1 May and was supposed to have Wifi available today, 8 May. The Internet access number can also confirm this. However, I have not yet been able to use the Internet.
According to the Internet access number:, I found out that I will be sent a separate notification of receipt of the contract, which can take up to three weeks. I also understand that if there are any problems with the contract registration, it will be delayed.
Are there any problems with my registration that would cause a delay?
vor einem Jahr
Hello @Takayuki
Welcome to the community.
The order confirmation usually takes 2-3 weeks.
You also have to check whether there are enough resources available. Enough fast DSL ports to activate your DSL.
May 8th was just your desired date. Please be patient...
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vor einem Jahr
Hello @Marcel2605
Thank you for your answer. Your comments are helpful. The previous occupants of my current home also used the same Telekom Internet, so I believe the environment is fine.
In any case, I will wait for the internet to continue to be available. I hope it will be available soon!
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vor einem Jahr
Hello @Takayuki
You should definitely receive an official order confirmation. With a date as to when it will be activated.
Probably also with a visit from a technician
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vor einem Jahr
I found out that I will be sent a separate notification of receipt of the contract, which can take up to three weeks.
Correct. Telekom does a routine technical assessment if your desired line is feasible. You will be notified once that is done. There is no way to speed up this process.
Best wishes,
Thomas
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vor einem Jahr
Good evening @Takayuki,
if you are free for a short call, I could verify, that it is your account and have a look in the system to see what the current status is.
You would just need to give a timeframe in which you are available.
Sincerely,
Johannes
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vor einem Jahr
@Johannes P.
Thank you for your suggestion.
Thank you for your suggestion.
It would be helpful if you could call today or on Friday afternoon.
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vor einem Jahr
Thank you very much for the pleasant call @Takayuki!
I hope everything is clear now, but if you have further questions feel free to ask them.
It would be nice, if you will write if everything will be fine on the date mentioned. You should already have received an e-mail with more information.
Otherwise you will receive the e-mail in a couple of minutes.
Sincerely,
Johannes
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