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New customer coming form abroad needs help signing up for internet
vor einem Jahr
Hello,
I recently moved to Germany (Halle) from abroad, I rented an apartment and I would like to sign up for internet. I can’t place an order online without a German phone number as the system won’t let me. Is it possible to sign up without having a German phone number? I have also applied to open a German bank account but still waiting for some documents in order to complete the activation process. Is it possible to initially sign up without a German bank account? Thanks in advance
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Telekom hilft Team
vor einem Jahr
Good evening @Jimbo13 ,
thanks for your message and welcome to Germany and our Telekom hilft Community.
I'm happy to help you with your issue and will be your partner in the process for your landline plan.
We need to talk by phone for the details but according to your question so far:
For the process, it isn't necessary to have a German phone number right now if we do all details by phone. Online at your self-ordering process it is necessary.
For the second part, we need to have a German bank account. Otherwise the process doesn't work anyway.
So, when do you think that you have made the activation process of your German bank account?
Best regards
Sarah D.
13
Antwort
von
vor einem Jahr
Hello @Sarah D. ,
Can you call me this afternoon in the next few hours?
Best regards,
Jimbo13
Telekom hilft Team
vor einem Jahr
Thank you for the pleasant call @Jimbo13
Your address is currently changing to a new technology, and we have to wait for this migration to start a contract.
To bridge the gap, a Magenta Zuhause Schnellstart is on its way. If you need additional data voucher, write us here.
Kind regards
Sören G.
3
Antwort
von
vor einem Jahr
Hi @Sarah D. ,
Thanks for your update regarding the migration process and for topping up my data.
Looking forward to your message when migration process will be completed.
Thank you in advance.
Kind regards,
Jimbo13
Telekom hilft Team
vor einem Jahr
Good evening @Jimbo13 ,
I'd like to send you an update according to the migration process.
It is still needs time. The expected date of migration is 8th November 2023.
I will keep an eye on this process, and hopefully we'll know the following week more details.
Best regards
Sarah D.
0
1 Sterne Mitglied
vor einem Jahr
Good evening @Sarah D. ,
Do you have any update regarding the migration process?
Kind regards,
Jimbo 13
6
Antwort
von
vor einem Jahr
Good morning @Sarah D. , @Louisa G. and @Sören G. ,
I'm writing to ask you if you have any news regarding the migration process. In addition, the unlimited data is going to expire in less than a week so please keep it in mind as I would not like to run out of data again.
Thank you in advance for your help.
Kind regards,
Jimbo13
1 Sterne Mitglied
vor einem Jahr
Hello Telekom Team,
This is a kind reminder to my question if there is news about the migration process in my area, so that I can finally have landline internet connection. Let me know if there is any update regarding this.
In addition, I would like to remind you that the unlimited GBs plan is going to expire in three days and I will be run out of data, so please keep it in mind.
Thanks in advance.
Kind regards,
Jimbo13
5
Antwort
von
vor einem Jahr
Hello @Christina P. ,
Thank you for your message. I am already in contact with one of your colleagues in order to proceed with a contract about landline internet connection.
I am waiting for him to call me and discuss about the details in order to finish with this. However, if you can also help me with the process that would be ok for me.
Shall I wait for your colleague to call me? Will you contact me and help me with this? I have no problem with either.
I just want to finish with this and have an internet connection as soon as possible.
Thank you in advance.
Kind regards,
Jimbo13