Good evening @Jimbo13 ,

unfortunately I tried it several times to get you by phone, but I didn't have luck to reach you.

So, when are you reachable the next days?

Best regards

Sarah D.

Good evening @Sarah D. ,

Did you call me? Because I didn't receive any phone call by an unknown number. We can talk Tomorrow or Friday afternoon.

Kind regards,

Jimbo13 

Hello @Sarah D. ,

Can you call me this afternoon in the next few hours?

Best regards,

Jimbo13

Hi @Sören G. ,

Do you have any news regarding the migration process? In addition, I am writing because I'll need extra data as the existing data is about to finish.

Thank you in advance.

Kind regards,

Jimbo13

Hey @Jimbo13 ,

thanks for your message. 

According to the expiring data with your MagentaZuhause Schnellstart, I topped it again with data for you.

The migration process still needs time. The expected date of migration is 6th November 2023, but this can change again.

Sometimes the process is finished much earlier, sometimes it takes more time.

I'll write you again if there is new information.

Best regards 

Sarah D.

Hi @Sarah D. ,

Thanks for your update regarding the migration process and for topping up my data.

Looking forward to your message when migration process will be completed.

Thank you in advance.

Kind regards,

Jimbo13

Hello @Sarah D. ,

I’m out of data! There were not 50GB in my Magenta Zuhause Quickstart after the unlimited data expired, but only around 12 GB that just finished! I don’t have data right now and this will seriously affect my productivity in work!

Guys please do something about my internet connection. I’m in urgent need to have a stable internet line/connection! It’s not at all convenient for me to keep using packages of some GBs and having in my mind all the time the available GBs left!
Please provide me with a solution as soon as possible.

Thanks in advance.

Jimbo13

Good morning @Jimbo13,

we've booked the unlimited speed for you again.

Have a nice weekend.

Best regards,

Louisa G.

Good morning @Sarah D. , @Louisa G.  and @Sören G. ,

I'm writing to ask you if you have any news regarding the migration process. In addition, the unlimited data is going to expire in less than a week so please keep it in mind as I would not like to run out of data again.

Thank you in advance for your help.

Kind regards,

Jimbo13

Hello @Jimbo13,

thank you for the nice phone conversation. 

I asked my colleagues about the offer.

As soon as I have the response.

I will let you know.

Kind regards Khaled A.

Γεια @Jimbo13,

σας ευχαριστώ για την υπομονή σας. Δυστυχώς, η κράτηση για τις συνθήκες Young μπορεί να γίνει μόνο μέσω διαδικτύου.

Αλλά θα χαρώ να σας βοηθήσω αν θέλετε να κάνετε κράτηση μέσω εμάς. Τότε μπορώ επίσης να το τελειώσω για εσάς - αν και με διαφορετικούς όρους - αλλά θα κάνω τη δουλειά για εσάς και θα σας συνοδεύσω.

Παρακαλώ ενημερώστε με για το πώς θα θέλατε να μείνετε. 

Christina P.

Hello @Christina P. ,

Thank you for your message. I am already in contact with one of your colleagues in order to proceed with a contract about landline internet connection. 

I am waiting for him to call me and discuss about the details in order to finish with this. However, if you can also help me with the process that would be ok for me.

Shall I wait for your colleague to call me? Will you contact me and help me with this? I have no problem with either.

I just want to finish with this and have an internet connection as soon as possible. 

Thank you in advance.

Kind regards,

Jimbo13