Packet loss every online game
1 year ago
Hello,
Sorry, but my German is not good, thus I write in English.
I have fiber optic plan.
I have constant packet loss issues with every online game I play. I get anywhere from 2 to 30% packet loss, really varies a lot. Now these issues come and go usually, but this past month is unbearable. It is constant packet loss in every online game, no Matter what server the game is located, no Matter where it is routed through. I usually play FPS games and its unplayable because of that. I am aware of Telekom and some game server issues, but I am afraid its something different - since I get packet loss in every game.
Sometimes I also have low packet loss, but have very bad stuttering issues and I would guess its due to short term ping spikes..
Magenta app cannot find any issues with the internet. I must also say that I use WIFI 6 connectivity, but I got same result with Lan cable.
I really never have good experience with my internet even though I put almost 100euro every month, so would be nice to get some help.
I would try to call technical support, but I couldn't find any English support contact, so maybe some English customer support will see this and help me.. Thank you!
Cheers!
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3 years ago
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1 year ago
Hi @cold5tar
Nimm VPN und gut ist.
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1 year ago
tried with VPN , doesn't fix in my case.
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1 year ago
@cold5tar Please read this.
https://telekomhilft.telekom.de/t5/Festnetz-Internet/Peeringprobleme-Probleme-bei-Datenuebertragung-hohe-PING-Zeiten/ta-p/4265259
Now you would first have to disclose where the packet losses occur. If they are lost in the Telekom network or in some way outside the Telekom network towards the game server.
The problem is so old and gamers keep blaming it on Telekom. By the way, the problems also exist with other network operators.
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1 year ago
@cold5tar
You can find the contact form for termination here 🙏🏽 However, for this reason, termination is only possible at the end of the contract term.
This is not a special reason for termination.
Best regards
Timur K.
Answer
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1 year ago
I know its not a special case, I am just tired, even your phone line support told me that they will call me and they never called me.
I have fiber optic internet plan, but somehow, apparently, after 1.5 years of internet use I am getting flyers at my house that telekom made fiber optic available NOW. So what kind of internet am I using?? What is this nonsense.
Also I bet your contracts renew automatically for what, maybe 2 years? Who wouldn't want that
Well in any case, I can cancel and get something better after the contract is fully over.
Answer
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1 year ago
Hello @cold5tar,
after the first 24 Months, the contract can be cancelled each month. It does not renew itself for another 24 months.
The flyers are just advertisement. You can still have fiber optics, but some people might not have that yet. That's why the Telekom still advertising for it with flyers.
I'm sorry the hotline did not keep their word about calling you back. Do you still wished to be called back?
Kind regards
Belana M.
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1 year ago
That's just the Internet, only Best Effort, no Quality of Service.
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1 year ago
I really never have good experience with my internet even though I put almost 100euro every month, so would be nice to get some help.
Fun Fact: Telekom only sells you access to the Internet, not Internet services.
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