Packet loss every online game

vor einem Jahr

Hello,

Sorry, but my German is not good, thus I write in English.

I have fiber optic plan.

I have constant packet loss issues with every online game I play. I get anywhere from 2 to 30% packet loss, really varies a lot. Now these issues come and go usually, but this past month is unbearable. It is constant packet loss in every online game, no Matter what server the game is located, no Matter where it is routed through. I usually play FPS games and its unplayable because of that. I am aware of Telekom and some game server issues, but I am afraid its something different - since I get packet loss in every game.
Sometimes I also have low packet loss, but have very bad stuttering issues and I would guess its due to short term ping spikes..

Magenta app cannot find any issues with the internet. I must also say that I use WIFI 6 connectivity, but I got same result with Lan cable. 

I really never have good experience with my internet even though I put almost 100euro every month, so would be nice to get some help.

I would try to call technical support, but I couldn't find any English support contact, so maybe some English customer support will see this and help me.. Thank you!

Cheers!

644

15

    • vor einem Jahr

      Hi @cold5tar 

      Nimm VPN und gut ist.

      0

    • vor einem Jahr

      tried with VPN , doesn't fix in my case.

      0

    • vor einem Jahr

      @cold5tar Please read this.

      https://telekomhilft.telekom.de/t5/Festnetz-Internet/Peeringprobleme-Probleme-bei-Datenuebertragung-hohe-PING-Zeiten/ta-p/4265259

       

      Now you would first have to disclose where the packet losses occur. If they are lost in the Telekom network or in some way outside the Telekom network towards the game server.
      The problem is so old and gamers keep blaming it on Telekom. By the way, the problems also exist with other network operators.

      10

      Antwort

      von

      vor einem Jahr

      I know about the issue with telekom and game servers, that they refuse to buy telekoms expensive service, I know all about it. I believe this is not an issue since I have this issue for every online game. I get the issue even with VPN

      I give you the fact - I pay a lot of money and I am having issues every day, so you gonna tell me every game company just refuses to buy telekom routing for them? Every single one?

      I come from way poorer european country and internet there costed 10 times less, was much faster and I've never had issues. 

      Uneingeloggter Nutzer

      Antwort

      von

    • vor einem Jahr

      That's just the Internet, only Best Effort, no Quality of Service.

      0

    • vor einem Jahr

      cold5tar

      I really never have good experience with my internet even though I put almost 100euro every month, so would be nice to get some help.

      I really never have good experience with my internet even though I put almost 100euro every month, so would be nice to get some help.
      cold5tar
      I really never have good experience with my internet even though I put almost 100euro every month, so would be nice to get some help.

      Fun Fact: Telekom only sells you access to the Internet, not Internet services.

      0

      Uneingeloggter Nutzer

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