‎Playstation 5 with Speedport Smart 4

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Playstation 5 with Speedport Smart 4

8 months ago

Hi,

I have just bought a PS5 and I have constant connection problems and slow speeds with the Speedport Smart 4.

When there's a connection, the speed is really slow and I get disconnected quite often.

I have tried opening ports, setting DNS, moving the PS5 close to the Speedport, none of those helped.

I also tried connecting to another wifi network (neighbour's) and though the router was really far the download and upload speeds were 3-4x higher (it's not a Speedport router).

Any suggestions?

Thanks

493

8 months ago
Hallo @tmbrgr
is your Connection via LAN or WLAN?
please show us please the following Details from your Router: http://speedport.ip/html/login/status.html?lang=de
Please only the Details from "Internet" & "Netzwerk" and the "Firmware-Version"

For further help from the Teamies please fill out this => Profildaten

Thanks
Waage1969
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8 months ago
@Waage1969I added the Kundennumer to my profile, anything else I should add?
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8 months ago
@tmbrgr

in the profil for al callback from @Telekom hilft Team is also a mobil number a idea 😉
Greats
Waage1969
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8 months ago
@Waage1969 added that as well
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8 months ago
Hallo @tmbrgr ,

can you change the WiFi settings or WPA2 only if it is different at the moment? And then restart the router.

Another option might be to turn off one of the WLANs so either have 2.4 or 5 GHz only.

Can you try with a LAN cable?

Best wishes,

Coole Katze
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8 months ago
Hello,

After a few days of testing it seems this solved the problem.

Thanks for the help everyone!
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8 months ago
@tmbrgr

That's really nice to read 😊 Have a great Sunday 🙌🏽

Best regards
Timur
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