‎Cancel Festnetz account (moved out of Germany)

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Cancel Festnetz account (moved out of Germany)

3 years ago

Guten tag!

I hope someone can help me cancel my Festnetz account. I've had the account for several years but recently moved out of Germany. My roommate is still living in the apartment but switched internet service providers in his name. I don't have marching orders or employment papers since I'm self-employed. Can someone help me cancel my account, please?

Thank you so much!

~ daisey

199

3 years ago
Hello @DaiseyKat

Welcome to the community and thank you for your contribution.

Since you have had your landline for several years, the minimum contract term has expired. You can now cancel at any time, daily with a notice period of 1 month.

The easiest way to cancel is via the customer center or the form:

https://www.telekom.de/hilfe/vertrag-meine-daten/kuendigung?wt_mc=alias_kuendigung&samChecked=true

Directly in the customer center, under "my contract data":
https://www.telekom.de/kundencenter/vertrags-details?c=VEIwNzcwNTY4NTY1
At the bottom right, click on the "Cancel contract" button.

1
Answer
from
3 years ago
Hello @DaiseyKat

If you recently changed your tariff, the minimum contract period starts again.

Then you have to apply for a move abroad.

I am moving abroad. Do I have a special right of termination?

Yes. If you move abroad, you have a special right of termination according to § 60 TKG (Telecommunications Act). By law, you are granted a period of one month to the end of the month.

Telekom requires one of the following documents, for example, as proof:

De-registration certificate from the registration office

certificate by the employer

marching orders (for soldiers)

Use the landline termination form and add proof as an attachment:

https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland

source:

https://www.telekom.de/hilfe/auftrag-erste-schritte/umzug/umzug-ins-ausland?samChecked=true
Unlogged in user
Answer
from
Accepted Solution
accepted by
3 years ago
Hello @DaiseyKat

If you recently changed your tariff, the minimum contract period starts again.

Then you have to apply for a move abroad.

I am moving abroad. Do I have a special right of termination?

Yes. If you move abroad, you have a special right of termination according to § 60 TKG (Telecommunications Act). By law, you are granted a period of one month to the end of the month.

Telekom requires one of the following documents, for example, as proof:

De-registration certificate from the registration office

certificate by the employer

marching orders (for soldiers)

Use the landline termination form and add proof as an attachment:

https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland

source:

https://www.telekom.de/hilfe/auftrag-erste-schritte/umzug/umzug-ins-ausland?samChecked=true
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