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vor 10 Monaten
Please note:
I have also restarted my mobile with the new sim card. And I have tried selecting manual operator in settings but unfortunately nothing works.
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vor 10 Monaten
Possibly the SIM has not been activated, as you suspect.
Possibly the SIM has been activated: What phone model do you have, in which country was this phone sold and in which country was this phone taken into operation? Smartphones (specifically from Samsung) tend to have a region lock.
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vor 10 Monaten
Hello @Vijay1 ,
are you in Germany at the moment? I'm asking because after the activation takes place, the SIM will need a connection to a German network.
Please tell me in which time frame you are available if that is not the case, so I can take a look at the SIM card.
Kind regards
Anna
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Antwort
von
vor 10 Monaten
Hello,
My phone is a one plus Nord 2T, it was brought in India.
Best regards,
Vijaya Kumar A
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vor 10 Monaten
Hi @Anna K. ,
I am in Germany at the moment. And also, I have used an Ortel Sim card before and it worked in the same phone.
Best regards,
Vijaya Kumar A
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vor 10 Monaten
@Vijay1 ,
are you available for a call?
Please also add a customer number in your profile data.
Kind regards
Anna
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Antwort
von
vor 10 Monaten
Hi @Anna K. ,
Yes I am available. The number I have added is my Indian number. +91 has been added before if in case you are going to call me over that number.
Best regards,
vijaya kumar A
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vor 10 Monaten
I mean +91 has to be added before the number.
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vor 10 Monaten
@Vijay1 ,
before the number ending on -163?
I will need to find someone who can call an international number.
It might take a while.
Kind regards
Anna
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Antwort
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vor 10 Monaten
Hi @Anna K. ,
The 163 is the Telekom number which is not working.
The working Indian number is the one ending with 521.
Best regards,
Vijaya Kumar A
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vor 10 Monaten
Hi @Anna K. ,
We can also take this over email if that helps. I can share all the details of sim card over email if that will help you activate my sim.
Best regards,
Vijaya Kumar A
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vor 10 Monaten
@Vijay1 ,
I sadly can't verify you via E-Mail. You can also fill out this form in order to get a call.
If the +91 number doesn't work when you fill it out, you can just write it in the box.
Kind regards
Anna
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Antwort
von
vor 10 Monaten
I have verified my email address now. Can you please try again?
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vor 10 Monaten
@Vijay1 ,
that is not what I meant. I am not allowed to just talk about SIM card information via E-Mail since I can't verify you via E-Mail. Please try filling out the form.
Kind regards
Anna
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Antwort
von
vor 10 Monaten
Hi @Anna K. ,
I submitted the form.
Best regards,
Vijaya Kumar A
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