E-Mails zum Zurücksetzen des Passworts werden nicht empfangen
5 years ago
Hello!
I am trying to reset my Spotify password but I would not receive the link reset email. I thought the problem was on the Spotify site, but then I had the same problem with two other platforms that I use. And no, my T-Online email memory is not full!
Does anyone know what the problem is? How can i solve? Because this is very annoying that I can't use Spotify or other services because I can't get a reset email link.
Thank you,
greetings,
Hans
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5 years ago
Hi @hanschumann ,
wellcome to the Telekom hilft Community!
I have more questions:
Did you check the Spam folder?
You can receive other e-Mails?
Can you share what other platforms have this problem?
Best wishes,
Coole Katze
0
5 years ago
I'm sorry for the late reply.
Did you receive the e-mail in the meantime or are you still experiencing issues?
Have you checked your spam folder?
Kind regards Nico B.
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Answer
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4 years ago
Hello @Nico B.
I still have this problem. I noticed again today that I am not receiving some emails from services (Spotify etc) that I use. To test it I sent an email from my Gmail account to my T-Online account, but it's been an hour and I haven't received that email. I suspect it won't receive email from a Hotmail account either because I haven't heard from a friend who wrote to me a lot but suddenly stopped typing.
I tried to send an email from my wife's T-Online account and that email was received immediately. Ich habe natürlich den Spam-Ordner überprüft und dort ist nichts.
What could be wrong?
Many thanks!
Hans
Answer
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4 years ago
Hello @hanschumann
as you sent the email from your Gmail account, did you receive a message that there was a problem? A mail delivery report?
This would be very useful, there you can see the reason why the email couldn't be delivered.
Kind regards Inga Kristina J.
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4 years ago
Hey,
I have noticed the same problem. I would not receive Spotify emails and some other emails as well. I use T-Online as my professional account and I have been applying for jobs but not receiving anything in my Inbox or Spam folder. This is a big problem for me, as it might be causing me more harm than I know.
Best,
Heartpeas
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