Dear customers support,
I have just received my MagentaMobil speedbox xl package.
After (multiple) guarantees from your support staff that I have fantastic signal and that I will have the maximum download speed in the area where I live, which is 325 mb/s, I only have between 70 mb/s to 130 mb/s. Which is unacceptable for 5G .
My Huawei router is right next to the window. I live on the 4th floor, I used the Huawei AI life app to find the best position and it gave me a 90/100 score.
On the app and on my browser it says that the connection is 4g+. When I test the speed it switches to 4g/5g. When I stop testing, the 5G light turns off after a while and if I log out from the browser the connection switches back to either LTE or 4g+. When I try to set the connection manually a 5G telekom connection is not displayed. Only LTE .
As I said. This is absolutely unacceptable for 5G connection and it is unacceptable that the members of your staff guaranteed to me that I will have full speed, just so that they could sell me an overpriced piece of equipment, that cannot even reach the full capability of LTE (which is 300 mb/s) let alone show what 5G can do.
So here I am asking for your support in solving this issue. If I do not get this problem resolved, I am afraid that I will cancel the contract and return the item.
