Solved

Telekom-Neukunde - Umstellung der Freemail-Adresse in eine reguläre Telekom-Adresse bei der Regstrierung nicht möglich

3 years ago

Hallo Community, 
jetzt bin ich seit einer Woche  glücklicher Telekom-Kunde und wollte mich im Kundencenter mit meinem Vertrag registrieren. Dies hat auch funktioniert, nur leider erhalte ich bei der Eingabe der Email-Adresse (logischerweise) eine Fehlermeldung, wenn ich meine Freemail-Adresse (xxx@t-online.de) eingebe. Es erfolgt der Hinweis, die Email-Adresse ist bereits vergeben. Stimmt ja auch. Gibt es hier noch einen Trick oder muss ich meine bisherige Freemail-Adresse auf dem alten Weg weiter benutzen?

Vielen Dank für Eure Meldungen!

Viele Grüße

211

1

  • Accepted Solution

    accepted by

    3 years ago

    Hallo @ehuwe,

     

    wenn du die t-online.de-E-Mail-Adresse auf einen Festnetzvertrag übernehmen willst (darum geht es vermutlich hier?), gibt es leider nur den manuellen Weg.

    Das heißt, E-Mail-Adresse im bisherigen Postfach in irgendeine andere Adresse ändern, dabei unbedingt den Haken bei "E-Mail-Adresse für 90 Tage sperren" herausnehmen. Dann ist die bisherige E-Mail-Adresse freigegeben und kann neu auf der Festnetz-Zugangsnummer registriert werden.

    Eine ausführliche Anleitung findest du hier:

    https://telekomhilft.telekom.de/t5/E-Mail/Freemail-Adresse-mit-dem-Kundencenter-Festnetz-verknuepfen/ta-p/2402449

     

    Viele Grüße

    Mikko

    0

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