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vor einem Monat
@MariusG
Thanks for the info. Now we need some more information. What's your contract details? Which router are you using? Are you using powerline adapters (electrical outlets for LAN)? Is it a single-family home or an apartment building? If it always happens at the same time, what is switched on or used during that time?
What does the fault report say?
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
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vor einem Monat
SVDSL 250, fritzbox 7590, apartament building, from the fritzbox logs it doesn't just happen at the same time, it happens mostly in the evening because that's when I use the internet and I notice the interruptions but it also often happens in the morning hours, when no one uses the internet and I usually browse or play games, these interruptions have been going on for over a year but now they are much too frequent, exaggerated, since I the message here I have had 3 more interruptions
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vor einem Monat
Hi @MariusG,
without further details and tests it is highly unlikely to identify the issue. Do you have smart devices in your network for example smart speaker or adjustable lighting? Robo vacuums and powerline adpater for Ethernet connections are also prone to cause those issues.
Kind regards
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vor einem Monat
no, there are 3 phones connected to the internet, a TV and a PC in the house
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vor einem Monat
I would like to take a closer look at your connection @MariusG
Please add you contact number to your forum profile and give me a time frame in which you are available for a short call. During the call I'll ask for your customer number and the last six digits of your IBAN.
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