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1 year ago
Can I order a new connection in advance without disabling the existing one for a short time?
Yes, you can.
The key word is "überlappender Umzug" (means overlapping translocation), the following wiki article in German
https://telekomhilft.telekom.de/t5/Festnetz-Internet/Uberlappender-Umzug-voruebergehend-zwei-Anschluesse-parallel/ta-p/5788194
Best you get that done with the help of a forum Teamie . As you have filled your forum profile - hopefully also indicating time intervals whe you can be called - be prepared to state the last 6 digits of your IBAN bank number when you recevie an incoming call from a Telekom Teamie .
The answer given by @→Mataimaki← focusses more on the normal translocation situation, but it gives an important hint that it may take two to three weeks after ordering until you will get a connection in your new place.
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1 year ago
thank you. this is exactly what I was looking for!
I added extra information to my profile.
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1 year ago
Hey @pingwinator,
thank you for the very nice conversation.
As promised I'll book the new contract for you on the new address as soon as possible. We'll then have another conversation after 4-6 weeks and take care of the old contract.
You'll receive all the contract information for the new address via e-mail within the next hour, as well as an order confirmation (Auftragsbestätigung).
If you should have any further questions about that matter, please don't hesitate to text me here again. I'll be back at work tomorrow at 7 a.m.
Best regards
Louisa G.
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