Moving to another apartment with an established connection of another provider

Question

Hello!

I am moving to a new apartment that has already established internet connection by the landlord.

Thus, I would like to terminate my contract.

What are the options that I have and what is the procedure that I have to follow for the termination?

Thank you in advance!

ak123 · Accepted Answer

Hi there, as usual in Germany, there is a law for almost every situation you may encounter in your daily life. The law relevant in your case is the  TKG  (telecommunications bill). When moving to another flat, you have the right to end your contract at three months' notice if and only if your current provider can not provide the same service at your new address. (You can check the availability of Telekom services at your new address HERE). There are exceptions from this rule if you move in with your partner, but this does not seem to be the case here.Your only option is to officially notify Telekom about you moving to another place according to  TKG  and they will check whether they will be able to fulfil the contract at the new address. If so, the contract will continue for the remainder of the contract duration. However, there may be a chance of a goodwill agreement in your situation. So – if you haven't done so already – enter contact details into your profile so that a Telekom team member can contact you. I am sorry that this might me not be the answer you were hoping for.

Sören G. · Answer

@harispap83 I am sorry for the late reply. The users are correct that, if we can't provide you the same connection at your new address, you can cancel your contract earlier. Did you have success in the hotline, or do you need further assistance?Kind regardsSören G.

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