Gelöst
Accidentally signed a Haustür Vertrag
vor einem Jahr
Hi everyone,
I commented on a post about this yesterday but I will also make one here and so sorry for posting in english but it's the best way I can describe what happened.
Yesterday two Ranger employees knocked on my door telling me about changing the line connections to the building. They were quite aggressive and I unfortunately gave my IBAN number and signed on their tablet. I have received a "vorvertraglichen Pflichtinformationen" PDF file per SMS. I have not received any "Auftragsbestätigung" yet so I don't have any Kundennummer or Auftragsnummer. I also sent a message to the salesperson requesting that he send me a Widerrufsformular to cancel the abgeschlossener Vertrag. He told me he will send it per Email today as yesterday was not possible. Unfortunately I don't trust his words. I have also sent an email to widerruf@telekom.de with the Muster-Widerrufformular from the vorvertraglichen Pflichtinfo PDF (with a different email address). Could anyone please help me with this?
Also I will be travelling away in tomorrow for 3 weeks so I cannot wait for this Auftragsbestätigung to arrive.
Thank you in advance.
(If you need the vorvertraglichen Pflichtinformationen or any information, I can send it as well)
Best Regards
Dave
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Good evening @evademe30 and thank you for the nice call. The order is already cancelled and if you need any further support, just let me know.
Kind regards Sven Ö.
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