DSL is not cheaper than fiber afaik.

Hi @user_79ecdd, 👋

thank you very much for the nice phone call. I am glad that I could clarify your questions. You don't have to worry. Currently, you are only paying for the DSL contract. As soon as fiber optic is active, you will be automatically switched to it. Then a new contract will begin and your DSL contract will be terminated. You will not pay for it twice. 😊

Due to the low speed, I have opened a troubleticket and restarted your connection. I will check later if the speed is back to full.

Best regards

Jonas

Hey @user_79ecdd, 

thanks again for the brief call. 🙂 Unfortunately, the line reset didn't help, and the downstream is still at 135 Mbps. That's why we scheduled a technician appointment for Thursday, between 8 AM and 12 PM. I'll cross my fingers that the technician will be able to solve the problem. I'll check your connection again on Thursday. 🙌

Best regards,

Jonas

Hello @user_79ecdd,

do you have an update on the appointment? 😊

Kind regards

Belana