How do you cancel your internet contract?

Question

Hi there, i will be leaving Germany in July and would like to cancel my internet contract with Telekom, so it does not renew for another 2 years. Can you please let me know how I can do this? Also let me know if more information is required. Thanks,Anthony

muc80337_2 · Answer

You are asking for an extraordinary cancellation, rather than for a regular one.For that Telekom has a specific site, which is good... of course in German, which is bad for you...The German site is that one: https://www.telekom.de/hilfe/auftrag-erste-schritte/umzug/umzug-ins-auslandGoogle translate makes that:I am moving abroad. Do I have a special right of termination?Yes. If you move abroad, you have a special right of termination in accordance with Section 46  TKG  (Telecommunications Act). You are legally granted a period of three months to the end of the month.We grant you a shortened period of six working days for the landline connection.We need one of the following documents e.g. B. as evidence:Deregistration certificate from the Residents' Registration Officecertificate by the employerMarch order (for soldiers)You can do the cancellation using this link https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-auslandand also upload the requested proof.

Martin Bo. · Answer

Good evening @astylianou1989. As @muc80337_2 has written you can use this https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland formula to initialize a special termination. If you need further assistance please let me know. Kind Regards Martin Bo.

Auftragsbestätigung noch nicht bekommen

You might also be interested in

Request purchasing advice

View offers

Social Media