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Bill generated for Landline
2 years ago
Hello,
Early last week, I received a package from Telekom with a Speedport Smart modem which I did not place an order for. I tried reaching out to Telekom team but did not have any success in reaching the right people to clarify it. Today morning I received an invoice for services in June with a payable amount of €7.40. I have not signed nor consented to sign this contract or any contract with Telekom. Upon looking in my customer center I also see that no contract is active under my name. I request you to:
1. Cancel any contract active under my name as I have never provided any consent for an active contract with Telekom
2. Arrange a return of the Speedport Smart device that was sent to me when I placed no such order with Telekom.
I have attached the invoice received this morning for your reference.
Regards,
Prasanth Sriram
Hinweis: Anlage aus Datenschutzgründen gelöscht, Natascha A. Telekom hilft Team
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@Prasanth Sriram
Plse delete at once the attached invoice - your personal data are published for everybody.
If you do n o t so, the invoice will be removed by authorized personnel here.
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2 years ago
Hey Prasanth Sriram,
thank you for the spontaneous call.
If there should be any problems with the returning process of the router or in case you have any further questions - don't hesitate to contact us again.
Kind regards
Leona W.
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2 years ago
Hey Prasanth Sriram,
thank you for the spontaneous call.
If there should be any problems with the returning process of the router or in case you have any further questions - don't hesitate to contact us again.
Kind regards
Leona W.
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