Getting Landline bill even after the contract is cancelled - moved abroad

21 days ago

Hi Telekom Community,

I moved out of Germany in July. I have confirmation from Telekom on cancellation of my contract received on 16th July stating that my contract is effectively cancelled on 16th August.

Yesterday (26th August) I received an email stating my bill has been generated and it will be debited on 4th September. I have already left Germany, my bank account has been closed,  so debiting the money won't be possible anyway.

But what should I do now, this bill should not have come in the first place, I think, but I am not completely sure.

What are my options here ?

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    • 21 days ago

      Hello @swapnil_dubey,

       

      if the contract was canceled on the 16th, then there would still be a bill for the timeframe from the 1st til 16th of August. Which would be the last bill. 

       

      Are you available for a callback?

       

      Kind regards

      Belana

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