Both my internet and phone signal are extremely poor

vor einem Jahr

I recently got a new telekom sim card but I'm really struggling with it. I live in the city (Dusseldorf) and I need the internet connection for work (which is why I chose to have unlimited data) but very seldom does it work for more than 20 minutes in a row and as soon as I walk into a building I no longer have signal. I usually have 1 or 2 bars. I tried to contact customer service but I don't speak German yet and those who could speak English couldn't help me. I really don't know what to do.

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    • vor einem Jahr

      Maybe you want to cross check with other people that have a Telekom contract, what their phone says about the reception level.

       

      What phone model do you have, was it intended for the EU market?

      If the phone does not support all availble/required frequencies then you might suffer from bad reception.

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      vor einem Jahr

      Hi and thank you for your question,
      It's an iphone 12 pro max, it's meant for the European market since I bought it in Europe from an apple store. The phone is from 2020, not super new I suppose, but definitely not an old phone. It works well with other sim cards.

      I haven't heard of anyone complaining about their telekom contract, I wonder if it's a flawed sim card. Would a telekom store be able to help with it?

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