Poor mobile signal
vor 2 Jahren
Dear ladies and gents,
I will write this post in english as my german is still limited. I live in 78073 Bad Dürrheim, since 13.09.2021 a Telekom internet customer and since 13.07.2022 MagentaEins customer. Honestly I am very happy, especially with 5G in the majority areas. I have the luck of living and working on the same street (literally 240 m). I have only one problem: i have 1 bar or no signal in this area (which I spend most of my time: home and work). If I walk further to the town centre (550 m) I get LTE which is ok and further 5G . I am not pretending to have 5G everywhere, but that would be great if you would have a look and find a solution or at least tell me what’s wrong. FYI: I am using an iPhone 12 pro 256GB and just waiting for the succsesful “Portierung” of my wifes number so I can add her also. Please help me!
- Wish you all well.
840
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vor 2 Jahren
Hi @Ronzilla85 ,
welcome to the Telekom hilft Community!
Please fill in the information in your profile (link in my signature). You will need support by the Telekom team. The Telekom Team goes through all threads here. Sometimes this takes some time so be a little bit patient please. The information you provide in your profile can only be read by the Telekom Team and not other users here.
Best wishes,
Coole Katze
1
Antwort
von
vor 2 Jahren
Thank you very much! I’ll be leaving for vocation on 22.07. And I will back on the 14.08. Just so you know. I hope it wil resolve. Wish you a nice Saturday. 😊
Uneingeloggter Nutzer
Antwort
von
vor 2 Jahren
@Ronzilla85
My private guess:
Unless Telekom is already working on this issue there will most probably not be a short term solution - rather best case a mid term solution.
Looking into the case by a Telekom Teamie will most probably only reveal the status.
However what I recommend you to do is to activate phone calls via WLAN - in order that at least at home you can phone with your existing mobile contract, via the WLAN at home.
In my German language iPhone:
Einstellungen -> Telefon -> WLAN-Anrufe -> (select the SIM) -> WLAN-Anrufe auf iPhone
3
Antwort
von
vor 2 Jahren
I didn’t know that. Thank you for the info. I was concerned if my daughter’s school would call me for an emergency and I would have not been raechable. I’ll try it on Monday though. Great community here. Wish you a nice weekend!
Uneingeloggter Nutzer
Antwort
von
vor 2 Jahren
Hi @Ronzilla85 ,
adding to the help already provided by the previous respondents, I just wanted to mention, that Telekom offers an interactive coverage map for its cellular and landline network, in case you haven't found that yet. There you can check coverage for the specific addresses in question. The map can be found here (unfortunately only in German):
https://www.telekom.de/netz/mobilfunk-netzausbau
Looking at the general postcode and locality you provided, I can see where there might be issues with bad reception.
I hope for you, that the situation can be improved in a near future!
1
Antwort
von
vor 2 Jahren
Thanks a lot, I saw it! It’s true, the street where I live and also work is not covered by the magenta cloud. Wish you a nice weekend.
Uneingeloggter Nutzer
Antwort
von
vor 2 Jahren
Hello @Ronzilla85,
there has been posted some good advice already.
I'm happy to help you and take a look at the mobile signal in your area. On which time are you available for a call?
Kind regards
Malte M.
2
Antwort
von
vor 2 Jahren
Dear @Malte M.
I wanted to inform you that momentarily I am on vocation in my country and I will be back on August 15. If I cone back earlier I will write again. Thank you in advance for your help and wish you a pleasant day.
Kind regards
R.
Uneingeloggter Nutzer
Antwort
von
vor 2 Jahren
@Ronzilla85,
allright. Thank you for letting me know.
Please write again, when you're back from your vacation. I hope, you've got a wonderful time.
Kind regards
Malte M.
1
Antwort
von
vor 2 Jahren
Hi @Malte M. !
I hope you had a wonderful summer. I am now back home and I was wondering when can we speak. It would be great after 17.00 from Mo-Thu or after 15.30 on Fri as I have no signal at my office and at home I can use wlan call. Thanks in advance and wish you a good evening.
Kind regards,
R.
Uneingeloggter Nutzer
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von
Uneingeloggter Nutzer
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von