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Both my internet and phone signal are extremely poor
vor 9 Monaten
I recently got a new telekom sim card but I'm really struggling with it. I live in the city (Dusseldorf) and I need the internet connection for work (which is why I chose to have unlimited data) but very seldom does it work for more than 20 minutes in a row and as soon as I walk into a building I no longer have signal. I usually have 1 or 2 bars. I tried to contact customer service but I don't speak German yet and those who could speak English couldn't help me. I really don't know what to do.
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Maybe you want to cross check with other people that have a Telekom contract, what their phone says about the reception level.
What phone model do you have, was it intended for the EU market?
If the phone does not support all availble/required frequencies then you might suffer from bad reception.
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Antwort
von
vor 9 Monaten
Thank you for your message, @GiulianoL.
You've already gotten a lot of great tips.
You have written in your profile that you would like to be contacted by email, but we will not be able to avoid a phone call this way.
Unless you go straight to a shop and get a new SIM there.
Kind regards
Carolin L.