Cancelation internet contract
11 months ago
Hi
I leave Germany on the 30th of April and I need to cancel my internet contract and give back both routers. I finally received my registration confirmation. The problem is the cancellation form asks for a landline phone number and I don't have one. I only have my non-German phone number.
Thanks in advance
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11 months ago
The problem is the cancellation form asks for a landline phone number and I don't have one.
You have a contract without a landline phone number?
Look on your bill, there you can find your landline phone number.
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11 months ago
Hi
I cant seem to find my phone line number on my Bill. Where should i look for it ?
Thank you
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11 months ago
Is this what Im looking for ?
"Ihre Hauptrufnummer"
I dont see anything else resembling a phone number
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Answer
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11 months ago
"Ihre Hauptrufnummer"
"Ihre Hauptrufnummer"
Yes.😉
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11 months ago
Thank you so much for your help.
Ill get to it right away.
Thank you kindly once again
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11 months ago
Hi once again
I sent the request to cancel my internet contract and it was accepted but now it says its going to be sent on writen form with the date of contract cancelation. Is it going to be sent to my email adress or to my former street adress on Germany. The thing is Im no longer living in Germany.
Thank you
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11 months ago
To your former Adress.
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11 months ago
Thank you kindly once again. Im no longer living in Germany but atleast i got to cancel the internet contract.
Thank you
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11 months ago
@IvoLoureiro
Did you leave Germany on 30th April - or w i l l you leave Germany on 30th April 2025?
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11 months ago
Hi
I left Germany on the 30th of april 2024. My "Meldebestätigung" only arrived about a week ago. I was still on the 24 month period. Without the confirmation serving has proof i couldn't cancel my contract.
Thank you
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11 months ago
@IvoLoureiro with the added Meldebestätigung you should be able to cancel the contract in a shorter timeframe.
If you want to know further details, please add your contact information to your profile than we can contact you.
Sören
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11 months ago
Hi
Thank you kindly for your help. They sent me by email everything i need and my contract is going to be cancelled in a shorter time frame. All i need to do now is send the router and the glassfaser box.
Thank you and all the best wishes
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11 months ago
@Leprechaun2
I leave Germany on the 30th of April
I leave Germany on the 30th of April
or to my former street adress on Germany
Daher würde ich davon ausgehen, dass der TE schon nicht mehr in Deutschland lebt.🙂
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