Cancelation internet contract

vor 7 Monaten

Hi

I leave Germany on the 30th of April and I need to cancel my internet contract and give back both routers. I finally received my registration confirmation. The problem is the cancellation form asks for a landline phone number and I don't have one. I only have my non-German phone number. 

 

Thanks in advance

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13

  • Community Guide

    vor 7 Monaten

    @IvoLoureiro  schrieb:
    The problem is the cancellation form asks for a landline phone number and I don't have one.

    You have a contract without a landline phone number?

    Look on your bill, there you can find your landline phone number.

    0

  • 1 Sterne Mitglied

    vor 7 Monaten

    Hi

    I cant seem to find my phone line number on my Bill. Where should i look for it ?

    Thank you

     

    0

  • 1 Sterne Mitglied

    vor 7 Monaten

    Is this what Im looking for ?

     

    "Ihre Hauptrufnummer"

     

    I dont see anything else resembling a phone number 

    1

    Antwort

    von

    vor 7 Monaten

    @IvoLoureiro  schrieb:

     

    "Ihre Hauptrufnummer"

    Yes.😉

  • 1 Sterne Mitglied

    vor 7 Monaten

    Thank you so much for your help.

    Ill get to it right away.

    Thank you kindly once again

    0

  • 1 Sterne Mitglied

    vor 7 Monaten

    Hi once again

    I sent the request to cancel my internet contract and it was accepted but now it says its going to be sent on writen form with the date of contract cancelation. Is it going to be sent to my email adress or to my former street adress on Germany. The thing is Im no longer living in Germany.

     

    Thank you 

    1

    Antwort

    von

    vor 7 Monaten

    @IvoLoureiro  schrieb:
    to my former street adress on Germany.

    To your former Adress.

  • 1 Sterne Mitglied

    vor 7 Monaten

    Thank you kindly once again. Im no longer living in Germany but atleast i got to cancel the internet contract. 

     

    Thank you 

    0

  • 5 Sterne Mitgestalter

    vor 7 Monaten

    @IvoLoureiro 

     

    Did you leave Germany on 30th April - or   w i l l   you leave Germany on 30th April 2025?

    3

    Antwort

    von

    vor 7 Monaten

    Hi

    Thank you kindly for your help. They sent me by email everything i need and my contract is going to be cancelled in a shorter time frame. All i need to do now is send the router and the glassfaser box. 

     

    Thank you and all the best wishes 

  • Community Guide

    vor 7 Monaten

    @Leprechaun2 

     

    @IvoLoureiro  schrieb:

     

    I leave Germany on the 30th of April

     

    @IvoLoureiro  schrieb:
    or to my former street adress on Germany

    Daher würde ich davon ausgehen, dass der TE schon nicht mehr in Deutschland lebt.🙂

    0

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