Hello community,
I bought a Magenta M contract from the telekom store and asked the person that i want to bring my old no as well.
After all the processing he said the no is active, and you can apply for the porting from the My Magenta app.
But I could not found any such option and than found out through this community that its not even possible. It only possible during the ordering process online.
So, I cancelled the prepaid contract right away and than ordered the new contract online with no porting.
Today I received a refund of 0.05 euros in my bank account. But what happened to the remaining 14.90 euros? Is it just gone, like that?
I bought the contract and than literally cancelled it after couple of hours.
Can somebody help me with this?
Because now I have to pay for the new contract as well.
Regards,
Offizielle Lösung
akzeptiert von
vor 23 Tagen
Hello @Airish,
I've already answered you here.
Please stay within one thread, otherwise it will quickly become confusing.
Kind regards
Malte
0
6
von
vor 4 Tagen
Hello @Airish,
I am glad that your issue is now resolved.
Regarding the refund, I will be happy to check that. A phone call is still necessary for authentication. When would be the best time for that?
Best regards
Natascha
0
von
vor 4 Tagen
Hi @Natascha A. ,
Yes, I am available all day. You can all any time for verification.
Thank you so much.
0
von
vor 4 Tagen
Thank you very much for your time and the very pleasant phone call, @Airish.
I’m really glad that I could help you so easily and smoothly.
I have just arranged the credit for you. With that, I wish you lots of fun and joy in the best network! 😊
Kind regards
Caro
0
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