Issue with invoices received for equipment but without an active contract
vor 23 Tagen
Hello,
I ordered an Internet access with Magenta TV in February 2025, but my order was canceled by Telekom and I have not received any equipment (DHL packed was returned by Telekom in their warehouse before reaching me due to Telekom order cancelation).
But, after 1 month I received an invoice for the equipment rent, even I had no active contracts, I opened a chat support case and they recognized the mistake saying that the DHL notification towards Telekom warehouse arrived late (after 1 month???) and they asked invoice support to call me but they are not able to speak english and I don't speak german, so my issue is still not solved, the money were charged from my card and here again another invoice came for a service that I never received or without any contractual obligation. Please help me to solve this nightmare.
I'm also interested how I can submit an official claim against this abuse.
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vor 23 Tagen
Please help me to solve this nightmare.
I assume that a teamie will get in touch with you - provided that in your forum profile you have stated your phone number and times you are reachable.
I'm also interested how I can submit an official claim against this abuse.
Talking to a lawyer might be the right approach for that.
0
vor 22 Tagen
Hello @Tavishor,
thank you for the nice call. 😊
I will keep you updated about the process.
Kind regards
Belana
0
vor 21 Tagen
Hallo @Tavishor,
Unfortunately, an error was made during the cancellation process. As a result, you will receive a compensation invoice for both devices. Once you receive it, please contact us again, so we can issue a refund. Unfortunately, I can only do this once the invoice has been issued. I can only apologize again for the inconvenience.
Kind regards
Belana
0
vor 13 Tagen
Hello Belana,
Still not receiving the compensation invoice, but I received instead another information (via e-mail this time, not post) that for another issued invoice are not able to execute the payment. Could you please contact me in order to clarify this issue? And why I continue to receive invoices from Telekom for a service that was never provided?
Thank you,
Octavian
Thanl you
4
Antwort
von
vor 12 Tagen
Hello Louisa,
Please give me an estimated time since the issue has already 3 months old... how long should I have to wait to fix an error in Telekom system and in the mean tine to continue to receive invoices for a service that was not delivered / or has no contractual obligation?
Octavian
Antwort
von
vor 12 Tagen
Hi @Tavishor, 👋
I'm so sorry for the inconvenience! I have escalated this matter to our IT department. We should receive a solution next week! I'll keep you updated. Thanks for understanding!
Best regards
Jonas
Antwort
von
vor 2 Tagen
Hey,
i wanted to keep you up to date. The colleagues in the specialist department continue to have this in the examination and processing. As soon as we have new information, I'll get back to you.
Best regards
Timur
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