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vor 2 Jahren
Maybe you want to cross check with other people that have a Telekom contract, what their phone says about the reception level.
What phone model do you have, was it intended for the EU market?
If the phone does not support all availble/required frequencies then you might suffer from bad reception.
4
von
vor 2 Jahren
I wonder if it's a flawed sim card. Would a telekom store be able to help with it?
They can swap out the SIM card for you and activate the new card on the spot. I seriously doubt however if it will make any difference wrt the issue you're seeing.
Just to bese sure: You do get 4G / LTE or 5G on the display, it is not running on 2G, right?
von
vor 2 Jahren
Would a telekom store be able to help with it?
I guess that they should be able to help you both with respect to providing you with a new SIM card - and to check the iPhone/the iPhone settings - if it is an original Telekom shop.
Your mentioned 12 Pro Max should normally be fully o.k.
0
von
vor 2 Jahren
Thank you for your message, @GiulianoL.
You've already gotten a lot of great tips.
You have written in your profile that you would like to be contacted by email, but we will not be able to avoid a phone call this way.
Unless you go straight to a shop and get a new SIM there.
Kind regards
Carolin L.
0
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