Hello Telekom Hilft Team,

I need help with getting a field technician dispatched to complete my DSL setup.

I ordered a new DSL contract about a month ago, and the system currently lists the order as completed/activated. However, due to recent building renovations, the internal cable from my apartment is hanging next to the APL box at the side of the building and is physically not connected to the APL block.

Every time I contact support, they assume the line is active and state that the problem is on my modem's end. However, because the cable is physically disconnected at the main box, remote activation cannot work and a technician needs to come to connect the wires.

Could you please assist in dispatching a technician for a field service appointment to connect the line at the APL ? I also want to ensure I am not billed while the physical connection is incomplete.

My customer number and contact details are filled out in my forum profile settings.

Note: My German is limited, so I would greatly appreciate it if support could communicate with me in English.

Thank you very much!