‎Can't set up my fiber internet access

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Can't set up my fiber internet access

2 years ago

I'm trying to set up my fiber internet connection but my router is telling me that I need a Zugangsnummber, Anschlusskennung, Mitbenutzernummer and personliches kennwort. I don't have any of these and can't find them in my customer account info. Where do I get this information from?

139

2 years ago
If I remember correctly credentials are not required in most cases as a feature called "easy login" is active on new lines by default.

However, your credentials should be here:

1. Click "zum Vertrag" ("to contract"):

2. Scroll down, find "Meine Zugangsdaten" ("my credentials") and click on the downarrow. :

This should reveal your login data except for the password, however you should be able to create a new password. You can also enable or disable the easy login feature.

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2 years ago
Hello @Helopilot,

thanks for the nice call.

As I said, I will call you as soon as I have an Update. 😊

I just tried to call you, unfortunately, I couldn't reach you. 😕

When may I try it again?

Kind regards

Sana A.
Unlogged in user
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