‎Moving and need help organising a Telekom technician to set up my Internet at the new place.

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Moving and need help organising a Telekom technician to set up my Internet at the new place.

20 days ago

Am moving to new apt and cannot find how to request moving my Telekom internet on their app. And, I do not speak German. My new spot also has the new hi-speed GPS connection.

Can someone contact me to assist with organising a Telekom technician to set up my new Internet? Thank you

20 days ago

RFerguson

how to request moving my Telekom internet

Am moving to new apt and cannot find how to request moving my Telekom internet on their app. And, I do not speak German. My new spot also has the new hi-speed GPS connection.

Can someone contact me to assist with organising a Telekom technician to set up my new Internet? Thank you

RFerguson
how to request moving my Telekom internet

www.telekom.de/umzug
3
Answer
from
19 days ago
Thank you
Answer
from
19 days ago
@RFerguson did you have success with the link from @der_Lutz?

Otherwise, we will call you Tomorrow.

Sören
Answer
from
19 days ago
Hello @RFerguson,

sadly, I just reached your mailbox.

Let me know If I can still reach you today.

Kind regards

Belana
Unlogged in user
Answer
from
20 days ago

RFerguson

My new spot also has the new hi-speed GPS connection.

Am moving to new apt and cannot find how to request moving my Telekom internet on their app. And, I do not speak German. My new spot also has the new hi-speed GPS connection.

Can someone contact me to assist with organising a Telekom technician to set up my new Internet? Thank you

RFerguson
My new spot also has the new hi-speed GPS connection.

What is that, what do you mean with that?

To me it sounds a bit like you have possible not ordered a relocation ("Umzug") of your existing contract but rather that you have ordered a new/additional contract, with the result that for the time being you will need to pay for two contracts.

0
20 days ago
Hello @RFerguson,

I'll gladly assist you in this matter, so I tried to call you just now.

Unfortunately I couldn't reach you. Please let me know when a call would suit you better.

Kind regards

Louisa
1
Answer
from
19 days ago
Hi Louisa,

Thank you for your response. I can be available tomorrow morning between 10am-12pm. I will wait for your call.

What I need is to schedule a relocation, umzug, of my Internet plan to my new address.

Renee
Unlogged in user
Answer
from