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2 months ago
how to request moving my Telekom internet
Am moving to new apt and cannot find how to request moving my Telekom internet on their app. And, I do not speak German. My new spot also has the new hi-speed GPS connection.
Can someone contact me to assist with organising a Telekom technician to set up my new Internet? Thank you
www.telekom.de/umzug
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2 months ago
Thank you
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2 months ago
@RFerguson did you have success with the link from @der_Lutz?
Otherwise, we will call you Tomorrow.
Sören
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2 months ago
Hello @RFerguson,
sadly, I just reached your mailbox.
Let me know If I can still reach you today.
Kind regards
Belana
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2 months ago
My new spot also has the new hi-speed GPS connection.
Am moving to new apt and cannot find how to request moving my Telekom internet on their app. And, I do not speak German. My new spot also has the new hi-speed GPS connection.
Can someone contact me to assist with organising a Telekom technician to set up my new Internet? Thank you
What is that, what do you mean with that?
To me it sounds a bit like you have possible not ordered a relocation ("Umzug") of your existing contract but rather that you have ordered a new/additional contract, with the result that for the time being you will need to pay for two contracts.
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2 months ago
Hello @RFerguson,
I'll gladly assist you in this matter, so I tried to call you just now.
Unfortunately I couldn't reach you. Please let me know when a call would suit you better.
Kind regards
Louisa
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2 months ago
Hi Louisa,
Thank you for your response. I can be available tomorrow morning between 10am-12pm. I will wait for your call.
What I need is to schedule a relocation, umzug, of my Internet plan to my new address.
Renee
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