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vor 21 Tagen
Hey @Ajaynvs,
thank you for the very nice call.
I'll look for a solution for you. Since there seems to be no fiber socket installed inside your flat, we have to take care of that. Especially because my system thinks there actually is a socket installed. 😅
You mentioned there were boxes outside the flat? In the staircase or where exactly? If you could provide a photo of what is existing, that would be great. 🙂
I'll call you back as soon as I have a solution for your situation.
Kind regards
Louisa
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vor 21 Tagen
@Louisa G. @Jenny W.
Das ist ein Etagenverteiler. Aber da dort weder eine Wohnungsleitung noch eine Steigleitung hineinführt, würde ich sagen, dass die Gewerksvorbereitung noch gar nicht abgeschlossen ist.
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vor 20 Tagen
Hey there @Ajaynvs,
good news for you. 😁
As already mentioned you will keep the connection with your former provider until the new connection with us is activated and usable.
Concerning the connection with us, there's still need for a fiber socket to be installed in your apartment. For that an appointment is needed and can be chosen by you. For that you'll receive an e-mail with appointment options. After that is done, everything should work. 🙂
If you have further questions in the meantime, just let us know.
Kind regards
Louisa
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vor 20 Tagen
Dear Louisa,
Just wanted to let you know that I have received an email today from Telecom to book a time slot for fiber optic socket set-up. I have book an appoinment for the next available date.
Please select a final date on which we can install your fiber optic socket.
Since the number of appointments is limited, please select a date that works for you as soon as possible.
Important: Before scheduling an appointment, please read the enclosed PDF document so you are properly prepared for the appointment and the fiber optic socket can be installed at your desired location.
Best Regards,
Ajay Nistala
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