Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
vor 2 Monaten
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Man könnte ja versuchen, in der Sprache des Landes sich zu verständigen, in dem man ist. Es gibt dazu genügend technische Hilfsmittel.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Es können nur Verträge gebucht werden, wenn das Gebäude auch mit DSL versorgt ist.
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”,
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Der neue Vertrag erscheint dort erst zu Vertragsbeginn @zam123
0
3
von
vor 2 Monaten
One could try to communicate in the language of the country one is in. There are plenty of technical aids available for this.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Man könnte ja versuchen, in der Sprache des Landes sich zu verständigen, in dem man ist. Es gibt dazu genügend technische Hilfsmittel.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Es können nur Verträge gebucht werden, wenn das Gebäude auch mit DSL versorgt ist.
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”,
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Der neue Vertrag erscheint dort erst zu Vertragsbeginn @zam123
One could try many things, like minding their own f* bushiness for example, and not sounding like an archaic primitive person who is unable to comprehend a world where multiple languages and cultures are going around for the prosperity of everyone.
0
von
vor 2 Monaten
Man könnte ja versuchen, in der Sprache des Landes sich zu verständigen, in dem man ist. Es gibt dazu genügend technische Hilfsmittel.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Man könnte ja versuchen, in der Sprache des Landes sich zu verständigen, in dem man ist. Es gibt dazu genügend technische Hilfsmittel.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Es können nur Verträge gebucht werden, wenn das Gebäude auch mit DSL versorgt ist.
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”,
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Der neue Vertrag erscheint dort erst zu Vertragsbeginn @zam123
Hallo @olliMD,
stell dir vor, du wärst in einem fremden Land, du sprichst die Sprache nicht oder nur sehr wenig, brauchst Hilfe und dir wird diese verwehrt, weil du dich nicht verständigen kannst. Wie fändest du das? Klar kann man technische Hilfemittel verwenden, aber wo bleibt da die Menschlichkeit? :)
@Sören G. hat es genau richtig geschrieben. 👍
Viele Grüße
Belana
von
vor 2 Monaten
Stell Dir vor liebe @Belana M. , das passiert mir regelmäßig. Und ich versuche immer, Kontakt in der Landessprache aufzubauen. Und für die grundlegenden Begriffe wie Guten Tag, Entschuldigung, Ich habe eine Frage, Bitte, Danke, Auf Wiedersehen brauche ich keine technische Unterstützung, denn ich habe die Begriffe vorher recherchiert und versuche, sie mir zu merken. Schon aus Respekt vor meinem Gastland finde ich das wichtig.
Emails schicke ich bei Erstkontakt immer dreisprachig, Zielsprache, englisch und deutsch.
Ich würde dich also bitten, hier keine verdeckten Unterstellungen öffentlich zu äußern. Ich möchte Euch nur daran erinnern, dass Ihr als Community-Leader euch vor ein paar Monaten schonmal mit solchen bedeckten Anschuldigungen öffentlich verrannt habt.
Ich bitte dich @Belana M. mir ganz konkret zu belegen, an welcher Stelle ich in meinem Posting Hilfe verwehrt habe. Wenn Du das nicht kannst, erwarte ich von Dir eine Entschuldigung hier für diese Behauptung.
Wo bleibt da der Respekt gegenüber meinem Gegenüber?
@olliMD you know that we also support our customers in English telling people to use the countries language is at least a little tone-deaf.
@zam123 you can click on your user icon and then "Mein Profil" there you can enter your contact number and save it. Only direct Telekom employees can see that information not the other user.
While I understand your answer to @olliMD post please keep the discourse civil.
@olliMD you know that we also support our customers in English telling people to use the countries language is at least a little tone-deaf.
Sören
Lieber @Sören G.
bitte kommuniziere mit mir in deutscher Sprache.
@Sören G. hat es genau richtig geschrieben.
Man könnte ja versuchen, in der Sprache des Landes sich zu verständigen, in dem man ist. Es gibt dazu genügend technische Hilfsmittel.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Man könnte ja versuchen, in der Sprache des Landes sich zu verständigen, in dem man ist. Es gibt dazu genügend technische Hilfsmittel.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Es können nur Verträge gebucht werden, wenn das Gebäude auch mit DSL versorgt ist.
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”,
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Der neue Vertrag erscheint dort erst zu Vertragsbeginn @zam123
Hallo @olliMD,
stell dir vor, du wärst in einem fremden Land, du sprichst die Sprache nicht oder nur sehr wenig, brauchst Hilfe und dir wird diese verwehrt, weil du dich nicht verständigen kannst. Wie fändest du das? Klar kann man technische Hilfemittel verwenden, aber wo bleibt da die Menschlichkeit? :)
@Sören G. hat es genau richtig geschrieben. 👍
Viele Grüße
Belana
Stimmt, er hat bestätigt was ich schon in der Antwort geschrieben habe:
Es können nur Verträge gebucht werden, wenn das Gebäude auch mit DSL versorgt ist.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Man könnte ja versuchen, in der Sprache des Landes sich zu verständigen, in dem man ist. Es gibt dazu genügend technische Hilfsmittel.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Es können nur Verträge gebucht werden, wenn das Gebäude auch mit DSL versorgt ist.
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”,
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Der neue Vertrag erscheint dort erst zu Vertragsbeginn @zam123
, and not sounding like an archaic primitive person
One could try to communicate in the language of the country one is in. There are plenty of technical aids available for this.
One could try many things, like minding their own f* bushiness for example, and not sounding like an archaic primitive person who is unable to comprehend a world where multiple languages and cultures are going around for the prosperity of everyone.
@zam123 https://telekomhilft.telekom.de/conversations/telekom-hilft-news/unsere-spielregeln-f%C3%BCr-einen-offenen-austausch/6686103d4ae73561daeb53c0
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0
Uneingeloggter Nutzer
von
vor 2 Monaten
HI @zam123,
I will gladly look into the current situation with your contract.
Please add your contact number to your profile here and let me know a good timeframe for a call.
Sören
0
7
von
vor 2 Monaten
Thank you for the pleasant call @zam123
The order for Magenta Zuhause XL is correct in the system and will be executed as planned. I've added the information to the technician appointment that you'll need a TAE wall socket.
Your building is supplied with DSL, but I can't tell you if the owner connected the flats as this his responsibility.
Sören
0
von
vor 2 Monaten
Hi @Sören G. ,
Thank you again for the pleasant call.
A short update from my side:
After contacting the landlord I can confirm that there is a phone line copper connection in the flat and actually there is a TAE wall socket installed in the flat also.
So I think it is OK to remove the note about the socket for the technician.
0
von
vor 2 Monaten
Thank you for your feedback. 🙂
The technician has to come to the house anyway and will check and activate everything on site. 🙌🏽
Have a nice weekend.
Best regards
Timur
0
Uneingeloggter Nutzer
von
Uneingeloggter Nutzer
von