Hello,

I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:

• The availability check (“Verfügbarkeitsprüfung”) says DSL is available.

• My contract confirmation also says VDSL.

• But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.

I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.

A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.

Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.

Thank you in advance for your support.