Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
vor 3 Stunden
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Man könnte ja versuchen, in der Sprache des Landes sich zu verständigen, in dem man ist. Es gibt dazu genügend technische Hilfsmittel.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Es können nur Verträge gebucht werden, wenn das Gebäude auch mit DSL versorgt ist.
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”,
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Der neue Vertrag erscheint dort erst zu Vertragsbeginn @zam123
0
2
von
vor 3 Stunden
One could try to communicate in the language of the country one is in. There are plenty of technical aids available for this.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Man könnte ja versuchen, in der Sprache des Landes sich zu verständigen, in dem man ist. Es gibt dazu genügend technische Hilfsmittel.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Es können nur Verträge gebucht werden, wenn das Gebäude auch mit DSL versorgt ist.
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”,
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Der neue Vertrag erscheint dort erst zu Vertragsbeginn @zam123
One could try many things, like minding their own f* bushiness for example, and not sounding like an archaic primitive person who is unable to comprehend a world where multiple languages and cultures are going around for the prosperity of everyone.
0
von
vor 2 Stunden
Man könnte ja versuchen, in der Sprache des Landes sich zu verständigen, in dem man ist. Es gibt dazu genügend technische Hilfsmittel.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Man könnte ja versuchen, in der Sprache des Landes sich zu verständigen, in dem man ist. Es gibt dazu genügend technische Hilfsmittel.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Es können nur Verträge gebucht werden, wenn das Gebäude auch mit DSL versorgt ist.
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”,
Hello,
I have an internet contract with Telekom starting in February (MagentaZuhause XL, VDSL). However, I am skeptical that my building actually has a DSL connection:
The availability check (“Verfügbarkeitsprüfung”) says DSL is available.
My contract confirmation also says VDSL.
But everyone in the building is using cable internet, and my previous contract at this address was also a cable contract.
I would like a clear confirmation that a VDSL/DSL connection is technically possible in my building, so that my work is not interrupted when the switch happens.
A second issue:
In the Magenta app, the MagentaZuhause XL contract is shown with the status “cancelled”, even though I am receiving written confirmations from Telekom that my contract is valid and an activation date has been scheduled. I also need clarification on this discrepancy.
Unfortunately, I have not been able to find an English-speaking hotline, so I am asking for help here in the forum.
Thank you in advance for your support.
Der neue Vertrag erscheint dort erst zu Vertragsbeginn @zam123
Hallo @olliMD,
stell dir vor, du wärst in einem fremden Land, du sprichst die Sprache nicht oder nur sehr wenig, brauchst Hilfe und dir wird diese verwehrt, weil du dich nicht verständigen kannst. Wie fändest du das? Klar kann man technische Hilfemittel verwenden, aber wo bleibt da die Menschlichkeit? :)
@Sören G. hat es genau richtig geschrieben. 👍
Viele Grüße
Belana
Uneingeloggter Nutzer
von
vor 3 Stunden
HI @zam123,
I will gladly look into the current situation with your contract.
Please add your contact number to your profile here and let me know a good timeframe for a call.
Sören
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5
von
vor 3 Stunden
edit: I will add my number
Hi again,
Apologies I misread the message, I understand now you need my contact number. I can share it with you in a private message. What is your username to send you a message, I can't find you with @Sören G.
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von
vor 2 Stunden
Thank you again for you swift response @Sören G. . I added my number. I am available for a call now until 13:00, then again from 13:45 to 15.
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von
vor 2 Stunden
Thank you for the pleasant call @zam123
The order for Magenta Zuhause XL is correct in the system and will be executed as planned. I've added the information to the technician appointment that you'll need a TAE wall socket.
Your building is supplied with DSL, but I can't tell you if the owner connected the flats as this his responsibility.
Sören
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