Hello, I 'm orderd internet and we' ve got that technician 's welcome on 27th of April (12-18.30). I can not wait to see what's going on. But I've got a call from technician and he's been rudely said that I'm going to go home (about 12.00). The termin is 12-18.30 so technician should come in that time. Next time we went to telekom office and they said that it was a bit of work "and can postpone technician to 17 of May. I already waitetd 2 weeks for this date, so logigally, the second date did not work for me, they (29 of April) tehy said that first of all, The technician would send me a message telling the approximate time that it should be in my apartment. So, today I did not get any message, no call, so I was disappointed and went to the office. There are no comments at the moment. That's not possible because of my boyfriend's intentional at home from 9:00 and waited for him. I also came home at 11:30. In the office they say the technician was here 12:15 and no one answered him so he switched the internet on his own. Again, we did not get any message (he could write me a sms or put some paper in mailbox but he did not) so we specially drove to the office . So we went back home, switched the modem and there is no internet. We did not know what was going on. Now is weekend and no one is working. Can you keep this problem?
vor 8 Jahren
@rutuciukea
For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your cellular phone number (“Rückrufnummer”)
(unless already done).
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
This data can be read only by you and the
Telekom employees.
So that a direct communication is much easier.
Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”.
Thank you very much.
Regards, widder440
0
vor 8 Jahren
I am genuinely sad to hear about these negative experiences you had since now. First of all, let me say sorry for that. This isn't the right way to help our customers, we all know that. Appointments should be made and adhered to, as well as information be given about what comes next.
Please let me check, if the installation of the landline has already taken place and 'till when there will be technician coming - if still necessary.
In order to do this please leave some information in your private profile - as @Gelöschter Nutzer explained and we will come back to you with more information on everything.
Thanks for your patience.
Regards
Jana K.
Did you see? https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata so that we can help more urgently, when assistance is needed.
13
Antwort
von
vor 8 Jahren
Hello, again. Just wanted to update you that we have internet, everything works and we are very gratefull for your help and quick response. Thank you very much, best regards.
Antwort
von
vor 8 Jahren
@rutuciukea
Thks for your feedback /update.
So, we can use the conclusion sentence in every James Bond film,
modified according this situation here:
"The involved parties gratefully acknowledge the excellent cooperation of (in order of their appearance):
@rutuciukea (concernced customer9
@Jana K. ("angel" of Telekom-support-team)
widder440 (aries440) who sent a message to the Telekom support team
The end? - No! aries440 will return in another thread....
Antwort
von
vor 8 Jahren
Wow, this is so great. Am very happy, everything worked out properly.
All the best,
Jana K.
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 8 Jahren
Hello, again. Just wanted to update you that we have internet, everything works and we are very gratefull for your help and quick response. Thank you very much, best regards.
0
Uneingeloggter Nutzer
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