Hello,

I got my new glass fiber modem, and for 3 days now trying to get it working with my router -tp link tl-wr841nd- with no luck. I tried using PPPoE with the username and password I received by email, but it still can't connect or read an IP. 

I have a stable green signal from the Modem, could it be that the modem is not activated? I used the activation link, but now I suspect that I might have a supplied a wrong modem Id or something!

Tried calling the support many times, but doesn't seem anyone can help there.