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Fiber glass modem configured, waiting for activation of Internet and connect router.
vor 11 Monaten
Hello,
I had a visit from a technician today, for which I waited for about a month. The technician was able to fix my fiber glass and I am able to connect it to my modem. I was told that I would receive an email or sms for configuring the router in about 45 mins after my modem was configured. It has been about 4 hours and I have not received any email nor sms for configuring my router, and my internet seems to be not activated yet. What am I suppose to do in this regards?
Regards,
Mohsin Nisar
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vor 11 Monaten
Why did you not proceed in the other thread?
https://telekomhilft.telekom.de/t5/Festnetz-Internet/Data-Faulty-error-on-intial-fiber-glass-modem-connection/m-p/6549851#M2201063
Maybe the @Telekom hilft Team can assist again.
1
Antwort
von
vor 11 Monaten
Hey @mohsinnisarbutt60,
1 Sterne Mitglied
vor 11 Monaten
I did not proceed with it because it was a different issue. And this is a different issue.
0
1 Sterne Mitglied
vor 11 Monaten
Hello @Louisa G.
I got an email to configure my router, however it requires me to enter a service identification number which it says is a 8 digit number which I do not have. Could you please help me find it or send it to me via email so I can configure my router.
Regards,
Mohsin Nisar
1
Antwort
von
vor 11 Monaten
Good morning @mohsinnisarbutt60,
the required number is the Home-ID , which can be found on your fiber box, in German it is called Glasfaser-Dose. That's the box where the fiber comes into your flat.
Best regards
Louisa G.
1 Sterne Mitglied
vor 11 Monaten
Hello @Louisa G. ,
I am not aware if you are talking about the ID on the fiber glass device in my appartment, however the service-id is required to be an 8 digit id but I do not have that. Kindly send it to me via email.
Regards,
Mohsin Nisar
0
1 Sterne Mitglied
vor 11 Monaten
And I had to recreate an account here, because apparently my previous account does not exist anymore.
0
1 Sterne Mitglied
vor 11 Monaten
Over the past month, I have been attempting to resolve issues related to my internet connectivity, specifically concerning the connection of my router to the modem. Regrettably, this process has been nothing short of exasperating. Despite multiple attempts, including visits to the shop and contacting the helpline, I have found no satisfactory resolution to my problem. Except for the temporary solution for the internet device.
As a customer, I expected a certain standard of service, and it pains me to say that your company has failed to meet those expectations. It is disheartening to realize that acquiring an internet connection has become a regrettable mistake, overshadowed by the ongoing inconvenience and frustration caused by unresolved technical issues.
I implore you to take immediate and decisive action to rectify this situation. I am left with no alternative but to consider terminating my contract if a swift resolution is not provided. My patience has been stretched to its limits, and I believe it is only fair to seek a reliable service elsewhere if my concerns are not promptly addressed.
I trust that you understand the urgency of this Matter and appreciate your prompt attention to resolving these persistent issues. I look forward to a swift and effective resolution to restore the level of service that should be expected from a reputable service provider.
1
Antwort
von
vor 11 Monaten
Good morning @mohsinnisar,
I am sorry for this inconvenience and the waiting time.
I'll call you back after 10 a.m. if that suits you - now it's quite early, and I don't want to wake you or something. 😄
Later we'll try to set up the connection together.
For that I'll need you to have the Home-ID and the Modem-ID ready.
Best regards,
Louisa G.
1 Sterne Mitglied
vor 11 Monaten
Hello @Louisa G. ,
Yes that works for me.
2
Antwort
von
vor 11 Monaten
Hello @Louisa G. ,
So regarding the router. I am trying to create a service in the "MeinMagenta" app, where I am required to create a service for connecting my router. I was able to connect my modem to my glassfiber, as the light on the modem indicates a stable connection, the connection is not detected in from the modem to the WAN. I have tried to connect the wire from the Telekom modem which is suppose to be connected to the router WAN ( i tried to connect it to my laptop to see if I can detect a connect, I was unable to). So I am currently stuck on the step where I have to register my router, but unfortunately the system seems to have several problems which are a hurdle. If you have any progress regarding the issue please update me accordingly, I would like this issue to be resolved ASAP. And you can call me for further updates.
My router model is: TL-WR841N
My modem is : Telekom Glasfaser Modem 2
1 Sterne Mitglied
vor 11 Monaten
Hello @Louisa G. ,
So regarding the router. I am trying to create a service in the "MeinMagenta" app, where I am required to create a service for connecting my router. I was able to connect my modem to my glassfiber, as the light on the modem indicates a stable connection, the connection is not detected in from the modem to the WAN. I have tried to connect the wire from the Telekom modem which is suppose to be connected to the router WAN ( i tried to connect it to my laptop to see if I can detect a connect, I was unable to). So I am currently stuck on the step where I have to register my router, but unfortunately the system seems to have several problems which are a hurdle. If you have any progress regarding the issue please update me accordingly, I would like this issue to be resolved ASAP. And you can call me for further updates.
My router model is: TL-WR841N
My modem is : Telekom Glasfaser Modem 2
0
1 Sterne Mitglied
vor 11 Monaten
Hello @Louisa G. ,
Would it be possible to have a call right now, as I have to leave in a while, and I got a letter from Telekom which might be a way to solve my issue. A call would be quicker to solve my problem I believe.
Regards,
Mohsin Nisar
4
Antwort
von
vor 11 Monaten
@mohsinnisar
Hey,
I can of course understand your opinion, but it's down to the end device connection and the TP Link router you're using. I was able to measure the fiber optic modem, which is connected directly to the fiber optic socket, online. This means that the fiber optic connection is working. I am pretty sure that it works with the Speedport Smart 4. You don't need a new setup link either, as the fiber optic modem is not replaced. You just need to connect the router to the fiber modem. The Speedport should then configure itself automatically. If this is not the case, you can configure it via the MeinMagenta app or enter the access data manually on the router's configuration page.
Feel free to give me feedback as soon as the new router is connected.
Best regards
Timur K.
1 Sterne Mitglied
vor 11 Monaten
Hello @Timur K.
I am deeply frustrated by the ongoing connectivity issues despite the glass fiber being operational. Connecting the LAN cable from the modem to my computer did not result in any internet access. Attempting to establish a PPPoE connection using my router with the provided credentials also proved unsuccessful.
I find it disheartening that the response from Telekom may lean towards dismissing the problem by suggesting, "we do not support this router." This attitude is not only unhelpful but also reflects poorly on the customer service experience. It is evident that even a basic connection from the modem to my computer is not functioning as expected.
I urge you to address this Matter urgently. If a resolution is not achieved promptly, I am seriously contemplating terminating the contract. I cannot continue to invest time and mental energy in dealing with these connectivity issues.
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