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Contract has been change w\o request from my side.
5 years ago
Somewhere in November I called to HotLine as internet did not work. Afterwards I received couple of email from Telekom, that issue was registered in their system, that it will be solved as soon as possible and so on. One of the emails (I've just realised that) was saying:
"vielen Dank für den Änderungsauftrag zu Ihrem Festnetz-Anschluss! Wir freuen uns, dass Sie sich für unser Produkt entschieden haben. So geht es jetzt weiter:
Wir informieren Sie über den aktuellen Stand.
Sie bekommen von uns eine E-Mail, sobald es einen neuen Stand zu Ihrem Auftrag gibt."
I simply miss it as I received many of them and did not expect any changes in my contract at all.
Now I can see that my bank account was charged with higher amount of money as it used to be. In chat operator says that I requested TV Plus service by phone, which is lie, I never did that.
I'm very disappointed with Telekom.
How it's possible that such things randomly happening????
How can I cancel it?
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5 years ago
@a.mykhailovskyi: So that the Telekom teamies can help you, please fill out this form:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
Enter your contact details, which only the Telekom Teamies have access to.
Greetings Ulrich
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5 years ago
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5 years ago
@a.mykhailovskyi
For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your phone number (“Rückrufnummer”)
(unless already done).
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
These data can be read only by you and the
Telekom employees.
So that a direct communication is much easier.
Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).
Thank you very much.
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5 years ago
@a.mykhailovskyi
It can be a bit of a problem if communication is not in German. Misunderstandings can easily happen.
On the other hand once in a while it also happens to German native speakers that they discover a booking or even tariff change that was not ordered by them.
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5 years ago
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5 years ago
@a.mykhailovskyi
Since you completed your personal profile (thks for quick feedback),
1 sent a mail to the Telekom staff - especially mentionning that
E n g l i s h conversation is required.
I ask you for a litte patience due week-end - not the complete Telekom staff ist present today and tomorrow.
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5 years ago
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5 years ago
I'll call again on monday as told. Have a great weekend!
Kind regards Sven Ö.
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5 years ago
As we talked about I revoked the change of the contract for the 31th of January 2020. If there are any questions left or want a call, please let me know. I apologize for the trouble you had.
Kind regards Sven Ö.
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5 years ago
Kind regards Sven Ö.
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5 years ago
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5 years ago
you should be able to see your old Tarif now. Is that the Case?
Kind Regards
Tabea L.
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5 years ago
Kind regards Sven Ö.
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