My contract has never been cancelled, since April 2024 my bank keeps paying the monthly fee
8 months ago
Dear Team,
I trust this correspondence finds you well. I am reaching out concerning the Telekom internet service.
Having previously been a satisfactorily served customer at my former residence, it is with regret that I must inform you that upon relocating to a new apartment on 31.03.2024 I found that the Telekom internet connection was unavailable at my new address.
In accordance with the advice provided by the Telekom team, I duly proceeded to terminate the internet contract on 02.04.2024
Regrettably, after the contract cancellation, it has come to my attention that my bank has continued to debit monthly service fees for the Telekom internet since April 2024, despite the non-utilization of the service.
I kindly request your assistance in verifying the proper termination of the Telekom contract associated with my prior apartment.
Additionally, I seek clarification on the possibility of reclaiming the monthly fees deducted from my account following the termination of the contract.
I trust that you will address this Matter with prompt attention and provide the necessary guidance for the resolution of this issue.
Sincerely,
Sid
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8 months ago
Dear Siddu,
welcome to the Telekom hilft Community.
You might have to be a little bit patient until the Telekom Teams looks in this thread. I will give them a ping that support is needed here.
Best wishes,
Coole Katze
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8 months ago
Good evening again @Siddu . The new termination appointment is now in the system and you should have received the confirmation. As discussed, I'll have a look next week and come back to you again.
Kind regards Sven
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8 months ago
Hello @Siddu , as discussed on the phone, I'll take a final look on September 16, when I'm back from the holidays.
Just let me and my colleagues know, if you have any questions in the meanwhile.
Kind regards Sven
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7 months ago
Good evening @Siddu , I'm finally back and just tried to call you. Unfortunately I got the response, that a connection isn't possible and I should try it again later. Can you tell me, when you are available for a call or did you change the number?
Kind regards Sven
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