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https://telekomhilft.telekom.de/conversations/mobilfunk/requested-for-cancellation-of-mobile-connection/67c1dbcb706714601be70203
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Dear @user_4i5h48
Thank you for reaching out, and I’m truly sorry to hear about your situation. I understand how challenging this must be for you, and I genuinely sympathize with the difficulties you're facing right now.
However, the route you've taken is unfortunately not the correct way to process your request. The best way to address this situation is by submitting the linked form, which will allow for a thorough review of your case. After a detailed examination, there is a possibility that a different outcome could be reached.
I sincerely hope this can help bring about a resolution for you, and we appreciate your understanding in following this procedure.
Please don't hesitate to reach out if you need further assistance.
Kind regards
Caro
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