Hello,
I have been trying to connect my fiber glass connection to my modem, I was given the error that the data is faulty. I was trying to call the helpline as suggested, I couldn't get in touch even after waiting for about 20 minutes. I decided to go to the nearest telekom shop, provided all the information but even they couldn't help with it. They suggested to wait for some time, try connecting it again and if it doesn't work, call the helpline again. I went home and tried again, and the error was the same, I called again and the helpline didn't answer my call, I waited for about 30 mins and 20 mins on two calls. Please tell me what can be done. Because this is turning out to be a regretful decision if this is the customer service telekom provides.